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Member Support


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Whether you’re a new member just getting started with us or a member we’ve gotten to know well over the years, you’ll find the support you need is just a click away from this page!


Use the handy links below to access Answers to common Member Questions.

If you don't see the answer you need here, call our Member Care Centre on 403.520.8000 or contact us online.

?Did You Know

Being a member pays! $11.5 Million in dividends are now being shared with our member-owners. It's what sets us apart from banks. Interested in making common shares a bigger part of your investment strategy? It's easy.


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New Member? Let’s give you a proper welcome.


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Lost or Stolen Card?


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Need to speak to our team about an appointment or a technical issue?

Call our Member Care Centre on 403.520.8000 or contact us online.


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Looking for answers to frequently asked questions?


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Going Traveling?

Be sure to let us know about your travel plans at least one week prior to leaving to ensure you have access to your Member Card debit card or Global Payment™ Mastercard® while you’re away. Just let us know the countries/U.S. states you are traveling to and the dates you will be away, and we’ll take care of the rest.


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