We’re here to help during this challenging time.
If you're facing financial challenges as a result of COVID-19 and the resulting economic downturn, we’d like to help.
Loan payment relief is available to members to help lessen the financial impact from business slowdown, reduced hours or layoffs. The relief extends to term loans and mortgages*, and many of our members can benefit from it, including Commercial, Small Business and Retail.
Loan payment relief is available to members for up to a maximum of six (6) months. Members who have already accessed three (3) months of deferrals are eligible for an additional three (3) months (for a maximum total of six months). Some terms and conditions apply.
We won't ask to you to prove that you have COVID-19 or have been out of work because of the virus. We trust and empathize with members who are affected by COVID-19 and/or the corresponding economic challenges.
How do I participate in the member relief program?
The entire process can be done from home by calling your nearest branch.
To help us provide you with a speedy experience, please have the following information on hand for the call.
Member number
Information of individuals who are joint on the account and payments
If you’re a small business or commercial business member, please reach out directly to your account manager to discuss the program.
*Terms and conditions apply. All parties to the loan must authorize this transaction. All type of term loans and mortgages (Commercial, Agriculture, Small Business, Dealer Finance, Consumer Mortgages and Term Loans) are eligible. Optimum Dealer loans are not eligible. If a member has multiple loans this program applies for each credit facility. All loans must be up to date and in good standing.