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Watch for skimming devices - Criminals can attach a device to a credit or debit card reader to collect data from the card. If the ATM or point of sale device looks like it’s been tampered with don’t insert your card or enter your PIN.


Stay safe online

Life is just a little easier when you use your computer and mobile devices to get things done online. But there are a few simple and sensible things you should do to protect yourself against risks:

  • Change your passwords regularly.
  • Don’t use the same password for everything.
  • Install anti-virus software to protect your data from viruses and malware. Apply security updates as soon as you receive them.
  • Install anti-spyware software to keep others from gathering information about your online habits or making unauthorized changes to your computer.
  • Implement a firewall to prevent unauthorized access.
  • If an email looks suspicious, stop before you click. Look carefully at what it claims and think about whether it makes sense.
  • Check the branding, language and spelling to judge whether it seems legitimate.
  • Call the company and make sure the email came from them. Consider reporting phishing to the Government of Canada Spam Reporting Centre at Report additional specifics such as resulting malware infection online at
  • Never click on a banner ad or pop-up window that says Agree, OK or I accept.

Watch out for phishing

Cybercriminals have become experts at luring people in with their emails, often impersonating well-known companies, banks and even government agencies. They may ask you to confirm your account information or log in to your account. If you take the bait, they’ve stolen your personal information.


What to do if it happens to you

Acting quickly can minimize the damage and help prevent further fraud or theft.

  1. Notify your credit union immediately if you suspect fraud or identity theft. They can provide advice on how to limit access to your credit card or financial accounts and investments.
  2. Call the police and file a report. Keep a copy of the report for your records.
  3. Change your PIN and passwords immediately.

Keep a list of the people you speak to when reporting fraud, recording all dates, names, phone numbers and what was said.


Where to get more information: 

Canadian Anti-Fraud Centre | 1.888.495.8501

Competition Bureau of Canada | 1.800.348.5358

The Little Black Book of Scams

Government of Canada (Public Safety Canada) resources on Identity Theft