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Online Banking Alerts

Help prevent fraud.

We’ve got your back. If you've just received a Member Alert that indicates a change was made on your account that you don't recognize, we're going to help you through the next steps.


  1. Login to online banking using the 19-digit number found on your MEMBER CARD and change your online banking Personal Access Code (PAC - this is your password!)
  2. Review your transaction history for any unfamiliar items
  3. Call us at 403.520.8000 or Toll Free at 1.866.92.34778 (FIRST)

If this notification occurred out of regular business hours, notify us online and include the time, date and message you received in the Member Alert.


One of our team members will get back to you with next steps when we open.