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Security, Questions, & Concerns

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  • Not unless they know your PAC (Password, or Personal Access Code). Consider changing your PAC, just to be safe. 

    Login to online banking using the 19-digit number on your Member Card. Under the Profile and Preferences tab, select Change Password (PAC). After the changes are made, you must close and re-launch the browser to refresh.

    Learn More about staying safe online, and Find Out what to do if you think you’ve been the victim of fraud. 

  • Need help? Talk to us. 

    If you just need to change your security questions, you can do this by logging into online banking using the 19-digit number found on your Member Card.

    Under the “Member Services” tab in your Online Banking, select Change Security Questions in the left-hand menu. After the changes are made, you must close and re-launch the browser to refresh.

    If you have locked your account after too many failed attempts, contact us at 1.866.923.4778 or visit your local branch. 

  • Help Keep Your Accounts Protected

    Member Alerts are a free security feature that automatically sends an email, text message or both to alert you when certain activity has occurred on your account. 

    Step 1: Login to Online Banking using the 19-digit number found on your Member Card. Select the “Messages and Alerts” link on the left hand side of the page and follow the setup instructions. 

    Step 2: Once signed up, you’ll receive a confirmation email if you’ve selected email notifications, or a confirmation text if you’ve selected text notifications. If you’re travelling, you’ll receive alerts the same way. If you don’t receive an email or text, reconfirm your alert contact information in your online banking. 

    Step 3: Click the "Manage Alerts" tab to modify your settings such as alert notifications or nickname information. View your Alert history for the previous 30 days by clicking “View History Alerts” tab.

    If you receive a Member Alert notification for an account activity that you don’t recognize, let us know immediately. 

    Learn More about Member Alerts.

    Learn More about protecting yourself from fraud or scams.

  • Your satisfaction matters. We make every effort to resolve member concerns in a fast, efficient manner. We’re committed to you. Your feedback helps us to continually improve and grow.

     

    We’ve developed a four step process to deal with any concerns you may have. We ask you to follow these steps if you have any issues you want to bring to our attention.  Click on the link below to learn more:

     

    MEMBER COMPLAINT PROCESS

  • One of the unique aspects of belonging to a credit union is that you have a say in how we do things. We truly value your viewpoint and want to hear from you.

     

    Our partners at Sentis Researcha leading market research firm,  conduct member satisfaction surveys on our behalf and to ensure that all feedback is kept confidential.

     

    You may have been randomly invited to take part in our satisfaction survey by email or while banking with us online. 

     

    For survey or technical support, please call Sentis toll-free at: 1.855.958.3985 

     

    For more information on the survey process, please call us at 403.520.8000

  • We’ve got a few rules around our free WiFi service. To put it simply, stay away from the content you wouldn’t want your mother to see. 

     

    You know, the offensive stuff like pornography, violence, gambling, discrimination, hatred, harassment, threatening content, anything racially, culturally or religiously offensive, has inappropriate religious or political messages, anything that violates or infringes the rights of any other person according to the Alberta Human Rights Commission or the Canadian Charter of Rights or Freedoms or that violates the PIPEDA (the Personal Information Protection and Electronic Documents Act), anything that encourages the use of controlled substances, participation in an illegal act or uses the system to incite criminal actions or advocates illegal acts or facilitates unlawful activity, peer-to-peer sharing, anonymity proxies. Oh, and pyramids scheme related activity is bad too, don’t look that stuff up.

     

    If you do accidentally look up these topics – it will be blocked for your convenience and protection!

  • One of the unique aspects of belonging to a credit union is that you have a say in how we do things. We truly value your viewpoint and want to hear from you.

     

    Our partners at Environics Research, conduct studies to provide insight into the motivations, attitudes and behaviours relating to important issues.  Some of these situations being the launch of new products and services, or a new brand.

     

    You may have recently received an email asking you to participate in an 1.5 hour interview to discuss your thoughts in financial service brands that serve you, and we want you to know this email and offer is completely legitimate.

     

    For technical support or questions about the study please email Environics at:  onlineresearch@environics.ca

     

    For other questions, feel free to reach out to us at: 1.866.923.4778

  • We love hearing member feedback - it lets us know we're meeting your needs and providing exceptional service. If you had an outstanding experience with us, please leave a Google or Facebook review and tell us!

     

    Facebook Reviews

    To leave a Facebook review, please click here.

     

    Google Reviews

    To leave a Google Review, please click here.

     

    Email Us!

    You can email us about your positive experience at marketing@connectfirstcu.com.