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COVID-19 Member Relief Program FAQs

  • We can’t speak to options available from other financial service providers, but we can say that our three-month deferral applies to all types of term loans and mortgages, and for all types of members, including Commercial, Agriculture, Small Business and Retail.

    There are no questions asked in order to qualify, and we won’t ask you to prove that you have COVID-19 or have been out of work because of the virus. We trust and empathize with members who are affected by COVID-19 and/or the corresponding economic challenges.

    We will certainly consider extending payment deferrals for up to 6 months, on a case by case basis. Click here to contact us directly.

  • If you need to get in touch, you can call your local branch, the Contact Centre, or email us. Click Here for contact details.

     

    Please note that these are unprecedented times, and we want you to know that we're here for you and committed to providing you with the outstanding services and support you expect from us.

     

    Our Member Contact Centre can assist with most services offered in-branch. We are currently experiencing a slower than normal response time and appreciate your patience. Our team is working hard to get to you as soon as possible.

  • The interest is not waived and will be deferred with the payment.

     

     

  • All types of term loans and mortgages (Commercial, Agriculture, Small Business and Retail – Including Cash Crunch Loans) are eligible.

    Please note there are exceptions:

    ·       Optimum Dealer loans are not eligible.

     

  • Members are eligible for this program for up to three (3) months. We will also certainly consider extending payment deferrals for up to six (6) months, on a case by case basis.

     

  • Our COVID-19 Member Relief Program is offered as a payment relief for our members who have current, outstanding credit with First Calgary. We’re happy to discuss options with you. You can call your nearest branch, the Contact Centre at 1.866.923.4778, or email us.

     

  • There are no questions asked in order to qualify, and we won’t ask you to prove that you have COVID-19 or have been out of work because of the virus. We trust and empathize with members who are affected by COVID-19 and/or the corresponding economic challenges.

  • There are no penalties or fees associated with the program.

  • No. The intent of the program is to provide assistance to our members during this difficult time and with deferring the payment the loans do not report as in arrears.

  • With the deferments on consumer term loans the amortization period has been extended by the number of months of deferment. Mortgages the interest is added to the principal balance and extended over the remaining amortization of the mortgage.