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What is two-factor authentication / one time password and when is it used?

Two-factor authentication, also known as one-time password (OTP), allows for additional security on sensitive transactions or activities. It is a secure code sent to your email or cell phone number to verify it is you authorizing the activity.

Two-factor authentication is used when you log in to the new digital banking platform for the first time and when you perform sensitive transactions such as:

  • Add New Payee
  • Change Password
  • Reset Password
  • Update Contact Information
  • Enter Member Transfers
  • Add/Edit Interac e-Transfer Recipient
  • Manage Interac e-Transfer Profile
  • Autodeposit Setup and Changes