Got Questions?
Use the boxes below, or call us on 1.866.923.4778* - we’d love to help!
First Calgary Service Updates
Last Updated: January 30, 2020 at 09:27am MST
There is an ongoing issue at some Gas pumps and merchant locations as a result of a software update on their point-of-sale (POS) devices. This is resulting in new debit & credit cards issued in the last 18 months being declined when using Chip & Pin functionality.
(Please note, this issue was fully resolved at Costco and Loblaws on January 23, 2020.)
For the latest information, please follow us on Twitter at @FirstCalgary or call us on 1.866.923.4778.
Experienced a Declined Transaction?
If you experience a decline and are told that there is an issue with your card by the merchant, please rest assured that this is not a card issue. We’d appreciate if you could call us on 1.866.923.4778 if this occurs so that we can directly work with the merchant involved.
How To Complete Declined Transactions
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Use your Membercard Flash (Tap) functionality for transactions under $100, or split your transaction in two to allow for larger contactless transactions.
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Enable and use your Mobile Wallet on your Mobile Phone for Samsung Pay or Apple Pay.
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Use your card as normal at the ATM to have cash on hand. Use the Ding Free app to find your nearest free-to-use ATM.