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First Calgary Service Updates
Last Updated: January 16, 2020 at 4pm MST
Please be advised that there is currently an issue at some merchant locations as a result of a software update on their point-of-sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined at locations including Costco, Lowes, Superstore and certain Gas Pumps. Fixes are in the process of being deployed by these merchants.
If you experience an issue with your debit card you could:
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Use your Membercard Flash (Tap) functionality for transactions under $100, or split your transaction in two to allow for larger contactless transactions.
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Enable and use your Mobile Wallet on your Mobile Phone for Samsung Pay or Apple Pay
We recommend members have cash on hand as a back up until this issue is resolved. Use the Ding Free app to find your nearest free-to-use ATM, and for the latest information, please follow us on Twitter at @FirstCalgary.
First Calgary debit and credit cards can still be used as normal for ATM withdrawals.