Use the boxes below, or call us on 1.866.923.4778* - we’d love to help!
First Calgary Service Updates
Last updated: March 31, 2020 at 09:00am MST
Please note our branch network is temporarily closed. For COVID-19 updates and further information, please visit:
Card Decline Issue
Last Updated: March 24, 2020 at 07:00am MST
There is an ongoing issue at some Gas pumps and merchant locations as a result of a software update on their point-of-sale (POS) devices. This is resulting in new debit & credit cards issued in the last 18 months being declined when using Chip & Pin functionality. Larger merchant locations with VeriFone POS are working through remote fixes, with smaller merchants to follow. A fix has been identified for by Gas Pump POS providers and plans are being put in place to encourage retail locations to update their software. A full resolution will take time.
(Please note, this issue was fully resolved at Costco and Loblaws on January 23, 2020.)
Experienced a Declined Transaction?
If you experience a decline and are told that there is an issue with your card by the merchant, please rest assured that this is not a card issue. We’d appreciate if you could call us on 1.866.923.4778 if this occurs with the date, time and location of the attempted transaction so that we can continue to directly work with the merchant involved.
What to do if a transaction declines?
Use your Membercard Flash (Tap) functionality for transactions under $100, or split your transaction in two to allow for larger contactless transactions.
Use your card as normal at the ATM to have cash on hand. Use the Ding Free app to find your nearest free-to-use ATM (Not advised at the current time due to COVID-19).