Security and Protection


At First Calgary Financial, we take the confidentiality and security of our members' personal information very seriously. Leading technology, well-informed members and a healthy dose of common sense are all important ways to secure and protect your information.

Security and protection isn't only about being secure - it's about feeling secure too. This Security and Protection section describes how First Calgary Financial works to keep it's systems and information secure, and ensures that our members are well-informed about what we do and what they can do to remain safe.

Online Banking 100% Security Guarantee

First Calgary Financial will fully reimburse you for any losses that you incur due to unauthorized online banking activity provided that you have fulfilled your responsibilities as outlined under the Online Banking Services Agreement.

Fraud Prevention Tips

  • Keep Personal Information Confidential. Do not give personal information over the phone, through email or over the Internet unless you initiated the contact and know who you’re dealing with.
  • Keep your Personal Information Safe. An identity thief will pick through your garbage or recycling bins, so be sure to shred unwanted personal documents such as transaction records, insurance forms, financial statements, cheques, copies of credit applications, etc.
  • Keep your Computer Safe. Protect your computer with a good firewall and anti-virus, anti-malware software. Don’t try, don’t buy, and don’t reply to spam or emails that ask for your banking information. Be wary of online offers from web sites you don’t know.
  • Protect your PIN and Passwords. Do not reveal your PIN or passwords to anyone, including employees of your financial institution, family members and friends. When conducting a transaction at an ATM or retail (point-of sale) location, keep your Member Card or Credit Card within sight and shield the keypad when entering your PIN.
  • Don’t be a Victim of Cheque Fraud. If someone sends you a cheque and asks you to deposit the cheque into your account and then forward most of the funds by wire transfer or money order, watch out, you may become the victim of cheque fraud!
  • Protect your Log On Information for Online Banking. Never share you PAC (Personal Access Code) with anyone. Select a PAC that is easy to memorize but difficult to guess and change it in Online Banking on a regular basis.

For more information on scams, visit the Canadian Anti-Fraud Centre.


Interac e-Transfer Phishing Email Scam