Technical Requirements

Browser Requirements

This website has been developed for the convenience of a broad range of users, including those who require assistive technologies like screen readers.

Definitions of support levels

Level 1: We support this browser and carry out Quality Assurance across at least one operating system.

Level 2: We support this browser, but do not carry out Quality Assurance to verify the impact of any changes made to the site. Our stated support level is based on tests conducted on different operating systems or newer versions of this browser.

Level 3: We do not test this browser. We do not support the visual display rendered by this browser, although the functionality of the site should remain fully accessible. If this is not the case, please tell us.

N/A: The browser is not known to work on this operating system.

Browsers/OS Win 2000 Win XP Vista / Win7 Mac 10.3.x Mac 10.4
IE 8.0 n/a 1 1 n/a n/a
IE 7.0 n/a 1 1 n/a n/a
IE 6.0 3 2 n/a n/a n/a
IE 5.5 3 3 n/a n/a n/a
IE 5.0 3 3 n/a n/a n/a
Firefox 3.0+ 2 1 1 2 2
Firefox 2.0 2 2 3 2 2
Opera 9 2 2 2 2 2
Opera pre 9 3 3 3 3 3
Safari 3.0+ n/a n/a n/a 1 1
Safari 2.0 n/a n/a n/a n/a 2

For our technically inclined users, the particular specifications that we support are XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all browsers that correctly implement these specifications. Browsers that do not will be gracefully downgraded to a lower level of support.

To maximize your Internet banking experience, we recommend using a newer browser version to make full use of new technologies and current security updates.

Security Requirements - 128 bit encryption

To access our services, your browser must also support 128-bit Secure Socket Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.

If you use Internet Explorer, you can find details on downloading a High Encryption pack from Microsoft.

Cookie Setting on your Internet Browser

To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Code. For more information on enabling and disabling cookies, please refer to your browser's Help section.



Member Care Centre
1.866.923.FIRST (4778) (Toll Free)


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(Canada & USA - Toll Free)

(Outside Canada & USA - Call Collect)


Lost/Stolen MemberCard®
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Investment Services

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Technical Support Request

If not, please submit us a Technical Support Request now.  We will look into the situation and provide a response to you within 24 hours (except weekends.) You can also call our Contact Centre at 520-8123 or 1-866-923-4778 (Monday to Friday 8 AM to 8 PM, Saturdays 8:30 to 6 PM) and one our staff will be glad to help.