First Cheque Card Service Changes
First cheque global payment™️ mastercard® service ended on may 29, 2019.
We're Here to Help You Through This Transition.
The First Cheque GLOBAL PAYMENT Mastercard card program provided through CUETS Financial* ended, and as a result we will no longer be able to offer our members this product. All First Cheque GLOBAL PAYMENT Mastercard cards became inactive as of May 29, 2019.
This change did not affect your credit union accounts! You still have full access to your account and funds through debit, in branch and online banking services.
We appreciate that this change was likely unexpected, and we will do everything we can to support you through the process. In March, all members were mailed this notification letter. If you did not receive this letter, please contact us to ensure your mailing information is up to date. Our team is standing by to help you navigate the changes you need to make to any recurring payments and to help find the best alternative option for your personal situation.
Here's what you need to do:
Talk to Us About Your Options.
To ensure minimal disruption please:
- Cancel any recurring bill payments on your First Cheque GLOBAL PAYMENT Mastercard card- such as payments for magazing subscriptions, gym memberships, internet or utility bills - and provide these merchants with an alternate payment method. You can use our ClickSWITCH service to help you out by moving all your recurring payments in one click! Check out this Most Common Merchant list if you need help identifying who your merchants may be.
- Call us at 1.866.923.4778 or visit your local branch to talk to us and explore alternative debit, and credit options available to you.
- Apply Online for a new credit card. Review our new credit card line up** and select a card that's right for you.
frequently asked questions
We've captured some of the top Frequently Asked Questions and would be happy to connect with you to answer any additional questions you may have.
If you have any additional questions, don't hesitate to contact our teams. Call us at 1.866.923.4778, or:
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*CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners. CUETS is a trade-mark of Canadian Credit Union Association, used under license.
** Collabria terms and conditions apply. Details of your coverage, including terms, conditions, limitations and exclusions, are in the Certificate of Insurance provided when you receive your card. Learn more at https://www.collabriacreditcards.ca/firstcalgary. The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. For full rewards terms and conditions, visit flexrewards.ca. All trademarks are the property of their respective owners.
***Subject to approvals. Terms and Conditions Apply.